FAQs
Frequently Asked Questions (FAQs)
1. What is TRB GROUP?
TRB GROUP is an online store that offers a wide range of trending and high-quality products across the United States. We focus on providing value, convenience, and a smooth shopping experience.
2. Where do you ship?
We currently ship all orders within the United States.
3. How long does shipping take?
Orders are typically delivered within 5–10 business days, depending on your location and product availability.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real-time.
5. What payment methods do you accept?
We accept all major payment methods including credit/debit cards and secure online payments through Shopify.
6. Can I cancel or change my order?
Yes, you can cancel or modify your order within 24 hours of placing it. After that, the order may already be processed.
7. Do you offer refunds or returns?
Yes, we offer refunds or replacements if the product is damaged, defective, or not as described. Please contact us within 7 days of delivery.
8. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us immediately with photos, and we will resolve the issue quickly.
9. How can I contact TRB GROUP?
You can reach us anytime at:
📧 trb.group.us@gmail.com
10. Is my payment information secure?
Yes, all payments are processed through secure and encrypted systems to ensure your information is fully protected.
11. Do you offer Cash on Delivery (COD)?
Currently, we do not offer Cash on Delivery. All orders must be prepaid through our secure checkout.
12. Where do your products come from?
We work with trusted suppliers and warehouses, including US-based fulfillment centers, to ensure quality and timely delivery.